Shipping costs associated with your
order as well as shipping fees incurred to return the merchandise to our
warehouse will not be refunded. All returns and exchanges are subject
to a 15% restocking fee.
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How
do you ship my order?
All
orders are shipped via Federal Express, Canada Postal Services or US
Postal Services. Shipping normally takes
between 2 to 12 business days (depending on the destination) from the date your
order is ready.
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Can I place an order by phone?
You can
always place an order by telephone by calling Toll Free (877) 808-8918 USA / Canada or +1 (309)
216-5403 .
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Can I order a product and ask you to ship it to someone else?
Certainly. Just enter the address where you want your product delivered, in the
"Ship to" portion of the Checkout process. For your protection, credit card
orders shipping to an address other than the credit card billing address, may be
subject to a fraud screening process.
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Can orders be shipped to a P.O. Box?
Yes,
items can be shipped to a P.O. box.
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What
are the payment options available?
-
Credit Cards: We gladly accept Visa and MasterCard. You can
pay for your order directly through our secured web site or by
faxing in your credit card information. Your credit card will only be charged
for the full amount at the time your order is shipped.
-
PayPal: One of the safest way to pay via Credit Card or Debit
Card in the internet.
-
Cheque: All orders can be paid for
by company cheque. However, no orders will be shipped until
the company check has cleared the bank guaranteeing payment.
-
Money Order: You may send us a money order for the full amount
of your order.
-
Wire Transfer: The fastest way for international transaction is
through wire transfer. If you wish to use this payment method,
contact us for the necessary information.
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If I purchase, when does my credit card get charged for my purchase?
Your
credit card will not be charged until your order is shipped. We usually ship all
orders within 24 hours of purchase.
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In what currency do you charge?
All
orders are charged in US dollars.
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Do you charge sales tax?
We
are required to collect a 7% Goods and Services Tax (GST) for Canadian
buyers. Additionally, we will charge a 7.5% Provincial Sales Tax (PST)
to residents of the province of Quebec.
Residents
of New Brunswick, Nova Scotia and Newfoundland will be charged a 15% Harmonized
Sales Tax (HST).
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Questions]
What is your exchange policy?
We
are dedicated to consistently supplying you with high-quality swimwear. It is our desire that you are completely satisfied with our
products.
We reserve the right to charge a 15% re-stocking fees on all returns not
related to non-conformity or defects..
Before returning any merchandise
you must request an authorization by filling the Return request form
on our web site (http://www.BiquiniBrasil.com/ReturnForm.aspx). We will
accept a return for any item in its original condition within 20 days of
shipping date.
Once received, items returned will be inspected by our Quality Assurance
Department. After examination, you will be notified of the status of
your return within 5 business days.
Note that shipping costs associated with your order as well as shipping
fees incurred to return the merchandise will not be refunded. All
returns and exchanges are subject to a 15% restocking fee.
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Questions]
In what condition are the products you sell?
All
our quality products are brand new with tags
and individually packaged.
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Are all the products displayed on your Web Site in stock
(available)?
While
we manufacture as many different models, colors and sizes as possible
in sufficient quantities to anticipate the demand of all our customers,
we occasionally run out of stock on an item. When placing an order, we will immediately
notify you if an item is back-order.
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